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Funai Europe GmbH markets a range of home entertainment systems and it's help centre is based in Uxbridge.
Funai use a CIOS developed help desk application written using ASP.NET2, C# and SQL Server.
This system is used to log, monitor and close breakdown calls.
Nilesh Mehta, Funai UK's Technical Manager said: "We are committed to providing excellent after-sales support for our customers, and we need high-performance software to do that. We provide the best for our customers, and demand the best from our suppliers. We've been impressed by the quality of the solution that CIOS has provided, and doubly impressed by the timescale in which it was delivered."
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Case Studies